We are here to help and will be more than happy to talk you through everything before making a purchase.
Please send us an email at firstname.lastname@example.org with any prior questions or concerns and we will get back to you as soon as possible.
In the event of a manufacturing defect or if you received an item in error, please email us to the same address above.
Our prices are in Euro. If you purchase your products in another currency, please be aware that currency fluctuations may make a difference to the price of your purchase.
Please note measurements and scale of all products before purchasing.
First of all, feel free to email email@example.com if you have any questions.
We are happy to help!
Orders may be placed online at any time and they will be confirmed within 24 hours.
After an order has shipped, you will receive a confirmation email with expected time of delivery.
Estimated delivery times – to Europe – for items made to order are between 3-4 weeks. If the item is ready before the allotted window, the item will ship as soon as it is complete.
You will be notified via email when your order ships.
If Saturday delivery is desired please contact us as soon as order is placed as extra fees may apply and we’ll try our best to fulfill your wishes and requests.
Orders placed during holiday seasons or when there is a high volume of orders can take longer that the allotted time window. We will notify you if the production time is longer than usual.
For international shipping, we currently have a very concise list of countries that we ship to.
If you would like to make a purchase and you do not see your country listed, please contact us at firstname.lastname@example.org and we will get in touch with you straight away!
Our products can be returned within 14 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be elegible for a return, please make sure that:
the product has been purchased in the last 14 days,
it is in its original packaging,
it hasn’t been used or damaged,
and you still have your proof of purchase.
Please note that returning requests which do not meet these criteria will not be considered for refund.
To start the returning process please email us at email@example.com
Shipping charges will incur.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, sales items cannot be refunded.
You may return or exchange all mainline products ordered directy through Margherita and B Ltd.
If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased.
Please note, Margherita and B does not accept returns for items purchased through our Bespoke service.
HEYA, YOU GOT ONE!
At Margherita and B we love each and every piece we make and we really would llike them to last a lifetime!
Sooooo, here’s how to take care of them.
Store your Margherita and B piece separately all the time to protect it from knocks and scratches.
This will also keep it away from air and humidity which are the main cause of silver oxidation.
You can make your tarnished silver pieces shine again like new by cleaning it with a special cloth.
Gold plated sterling silver jewellery has a gold patina over itself, which tends to disappear naturally over time. It is not recommended to wear gold plated jewellery when you are sleeping, swimming or doing sports as this would speed up the natural process of fading. As it would be better to avoid contact with make up or perfumes.
Loss of patina is a normal phenomenon resulting from wear and tear.
Our gold pieces are usually made of 9ct gold. In gold, carat is a measure of purity and 24 carat (ct) gold is considered the purest. But pure gold is not practically usable in jewellery because it’s a soft metal. It needs to be mixed with alloys to make it more durable and resistant to scratching and denting. Bespoke pieces can be made with 9ct, 14ct or 18ct gold, based on your preference.
We also set our jewellery with precious and semi-precious stones. These gemstones are carefully evaluated for quality before becoming part of our pieces.
While there are several specialized ways to clean your gold jewellery, a soft toothbrush, mild dish soap and warm water usually does the trick to keep them bright and sparkly again.